Responsible Gaming

Gambling always carries the risk of financial loss. Plan your budget and keep play in balance. Our responsible gaming policy sets clear standards for safe play.

• Decide how much you can afford to lose before playing.
• Set a weekly deposit cap that fits your budget.
• Use session reminders to track playing time.
• Keep stakes modest relative to your income.
• Never chase losses; take a pause and review.
• Keep entertainment funds separate from essentials and savings.
• Review your activity history and adjust limits regularly.
• Avoid betting when tired, stressed, or under the influence.
• On 1win, you can apply account limits at any time.
• Service is for adults 18+ only.

Gambling problems can develop slowly. Gambling addiction is a serious condition that needs attention.

• Betting more than you can afford.
• Needing higher stakes to feel the same excitement.
• Chasing losses instead of stopping.
• Hiding betting from family or friends.
• Borrowing money or selling items to fund gambling.
• Missing work, study, or social plans due to play.
• Feeling irritable or restless when trying to cut back.
• Using gambling to escape stress, sadness, or anxiety.
• Repeatedly breaking your own limits or rules.
• Thinking about gambling most of the day.

Address betting addiction through practical steps and consistent habits. The measures below help prevent harm and support recovery. 1win offers deposit limits, time-outs, and self-exclusion in your profile settings.

• Set daily, weekly, or monthly deposit limits before you play.
• Activate loss limits and wagering caps to control risk.
• Turn on reality checks and session time reminders.
• Schedule time-outs from 24 hours to several weeks.
• Use self-exclusion for longer breaks when needed.
• Keep a spending diary and compare it to your budget.
• Remove payment methods after reaching your limit.
• Disable marketing notifications that trigger impulse play.
• Opt out of bonuses if they add pressure to bet more.
• Share your plan with a trusted person for accountability.

Professional help is effective. Japan offers confidential support for players and families.

• Gamblers Anonymous Japan: peer support meetings.
• Gam-Anon Japan: support for families and friends.
• Recovery Support Network (RSN): counseling and hotline.
• Kurihama Medical and Addiction Center: specialized treatment.
• Yorisoi Hotline: free, confidential counseling.
• The Japan Helpline: 24-hour English support.

If you are worried about addiction, you can contact 1win support. The team can apply account controls and guide you to local support.

• Live chat in the Help Center.
• In-account support ticket in your profile.
• Email via the Contact Us form on the site or app.
• Request responsible gaming actions, such as limits, time-outs, or self-exclusion.